As a fully accredited member of the BABCP and EMDR UK, I adhere to their ethical framework and guidelines to ensure that you receive a professional and quality service.

Information we collect about you and how we use it

Upon starting therapy or coaching, basic personal information will be collected for contact and identification reasons. During our therapy meetings, an assessment of your psychological health will be completed. For both coaching and therapy notes will be taken during sessions. These will include personal and sensitive details about your life. The assessment and notes are used solely for the delivery of a therapy and/or coaching service to you.

Your rights

You have rights relating to the information I hold to verify the accuracy or to ask for them to be supplemented, deleted, updated or corrected.  You have the right to request a copy of the information that I hold about you. If you would like a copy of some or all of your personal information, please email or write to me via the contact details stated in this agreement. Information will be provided to you within 30 days.

We want to make sure that your information is accurate and up to date. You may ask me to correct or remove information you think is inaccurate. You have a right to request the transfer of your data to another individual or company.

How long we keep your information for – data retention

Your information is kept for the time necessary to provide the therapy service requested, however outside of this I will hold your details and session notes for a period of 8 years following the end of treatment to comply with legal obligations that are placed upon me by my insurers.

Sharing of data

There may be times where your information needs to be shared with 3rd parties. I will explicitly ask your consent before doing so, and the data will be sent to 3rd parties securely.

Use of Administrative support

To help run my practice, I work with an external virtual assistant who provides administrative support. Acting on my instructions as a data processor, they may handle limited personal information about you such as contact details, appointment scheduling and payment administration solely for the day-to-day running of the practice. They are bound by a written confidentiality and data-processing agreement, and they do not use your information for any other purpose. I remain responsible for your data at all times.

Security of your data

Information will be kept securely and confidentially in line with the data retention policy as stated above.

Lawful basis for processing your information

The lawful basis for my holding and using your information is in relation to the delivery of a contract to you as a healthcare professional.  As an accredited member of BABCP and EMDR UK, I operate under a strict code of confidentiality.